D&A Technologies runs your NOC and ITSM governance so incidents get resolved before you ever hear about them — not after you've already lost sleep over them.
Not because the team isn't good. Because no one owns the alert between "it broke" and "someone senior finds out."
You've hired engineers, but escalation still ends at your number. There's no real first line of defense at 3 AM.
Process docs are written. Nobody follows them under pressure, so every major incident is improvised from scratch.
ServiceNow is licensed but not governed. Tickets pile up, SLAs slip quietly, and no one notices until a client does.
Not a headcount top-up. A managed function with governance, escalation discipline, and someone accountable who isn't you.
Real monitoring, real triage, real ownership overnight and on weekends — so incidents get worked, not just logged.
SLA and escalation frameworks built to be followed mid-incident, not just filed away after an audit.
A clear commander, a clear timeline, a clear comms cadence — every time something breaks, not just the big ones.
The license you're already paying for, configured and enforced so it actually reflects what's happening in your estate.
Operational background across:
No deck, no pitch. Walk us through your current NOC/ITSM setup and we'll tell you honestly where the gaps are.